Refund & Cancellation Policy
Last updated: November 11, 2026
This Refund & Cancellation Policy applies to all paid directory membership plans offered by The Sarasota Directory (https://thesarasotadirectory.com), including Profile & Auto-Media ($49/month), Growth & Promoted ($149/month), and Market Dominance ($349/month).
Monthly auto-renewal
All paid plans are month-to-month subscriptions billed in advance via Stripe, Inc. Subscriptions automatically renew each month on your original billing date (the calendar day you first subscribed) at the applicable monthly rate until you cancel. There are no annual lock-ins or early termination fees.
How to cancel
You may cancel your subscription at any time using either of the following methods:
- Stripe Customer Portal: Use the self-service billing management link in your Stripe receipt email or inside the Owner Portal to cancel immediately in one click.
- Email Support: Send a cancellation request to info@thesarasotadirectory.com from the email address associated with your account or business listing. We process email cancellation requests within one (1) business day and confirm by email.
To avoid being charged for the next monthly billing cycle, please cancel at least 24 hours before your next scheduled renewal date.
What happens when you cancel
When you cancel a paid subscription, your paid plan features (such as the Auto-Publishing Social Video & Podcast Media Player, promoted category placement, or sponsorship spotlights) remain active through the end of your current paid billing period. At the end of that billing period, your subscription will not renew and your business profile reverts to a standard Free Listing ($0/month), preserving your public address, operating hours, phone number, and website link.
Refund policy & partial months
- No partial-month refunds or prorated credits: Because subscription features and directory placements take effect immediately upon billing, we do not provide prorated refunds or credits for partial months or unused time remaining in a billing cycle after cancellation.
- 7-day initial satisfaction window: If you are a first-time subscriber and are unsatisfied with your plan for any reason, contact us at info@thesarasotadirectory.com within seven (7) calendar days of your initial subscription charge and we will issue a full refund of that first payment.
- Billing errors & duplicate charges: If you believe you were billed in error or charged after submitting a timely cancellation request, email info@thesarasotadirectory.com and we will review and refund any erroneous charge promptly via Stripe.
Contact
The Sarasota Directory
Sarasota, FL
Email: info@thesarasotadirectory.com
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